Job Summary

Program introduction and enrollment of new patients to increase the market population. Identify patients who have not completed prevention health tests/screenings/visits and schedule them to complete those indicators. Educate and assist patients on the importance of prevention, health & wellness. Participate in health fairs and other community related projects. Identify and offer feedback on ways to improve the overall patient experience.

Work hours:

11:30am - 8:00pm EST / 8:30am - 5:00 pm PST

Essential Job Functions

• Act as a liaison between the PCP office and the patient.
• Perform training and orientation within physician practices.
• Welcome and assist patients in different ways throughout various health centers.
• Explain program and benefits to member and enroll them via online application.
• Participate and assist with activities in our patient advocacy groups.
• Coordinate improved systems for patient education and completion of preventive services.
• Assist in making appointments and arranging referrals/consultations.
• Conduct member outreach calls to increase market population.
• Assist in any prevention and health & wellness campaigns.
• Assist with patient satisfaction surveys.
• Conduct outreach to community resources on topics pertaining to prevention, health & wellness.
• Support the Patient’s Bill of Rights/Responsibilities.
• Protect the Patient’s right to dignity, privacy, and confidentiality.
• Ensure a safe and pleasant environment of care.
• Attends meetings according to departmental guidelines.
• Represents the organization in a positive and professional manner in the community.
• Complies with all organizational policies regarding ethical business practices.
• Adheres to all company policy
• Other duties as requested.

Knowledge, Skills and Competencies

• Able to communicate effectively both verbally and in writing with other staff, patients, and providers
• Ability to maintain harmonious professional relationship with co-workers between all departments
• Anticipate needs and shows initiative
• Demonstrate flexibility in meeting organizational needs
• Must have good organizational skills and ability to handle multiple priorities and deadlines
• Must be able to communicate effectively
• Must be able to prioritize and cope with stress in a positive manner
• Must be self-motivated and able to work independently and achieve results without supervision
• Must be proficient in Microsoft Office Applications and web-based applications

Education and Experience

• High school diploma or equivalent
• 2 years of healthcare customer service experience
• Bilingual Spanish/English required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Additional Information

• Must abide by all HIPAA, Confidentiality & Privacy Laws
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts ilumed’s right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills and Competencies

• Able to communicate effectively both verbally and in writing with other staff, patients, and providers
• Ability to maintain harmonious professional relationship with co-workers between all departments
• Anticipate needs and shows initiative
• Demonstrate flexibility in meeting organizational needs
• Must have good organizational skills and ability to handle multiple priorities and deadlines
• Must be able to communicate effectively
• Must be able to prioritize and cope with stress in a positive manner
• Must be self-motivated and able to work independently and achieve results without supervision
• Must be proficient in Microsoft Office Applications and web-based applications

Education and Experience

• High school diploma or equivalent
• 2 years of healthcare customer service experience
• Bilingual Spanish/English preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Additional Information

• Must abide by all HIPAA, Confidentiality & Privacy Laws
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

DISCLAIMER:

Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Nothing in this job description restricts ilumed’s right to assign or reassign duties and responsibilities to this job at any time.