The Installation Technician is responsible for driving to customer's homes in a company vehicle and installing technical support systems for individuals with physical and developmental disabilities. Service customers by phone and in-person for repairs and equipment upgrades. Teach and train customers on Equipment use and services.

*Technical background/experience is not a requirement. Needed skills can be taught in initial training process. Previous experience interacting with individuals who have developmental disabilities is preferred.

Hours are Monday through Friday

Principal Duties:

• Install, repair, replace, service and test various types of electronic equipment. Performs component-level repairs or makes modifications of equipment.
• Monitor systems, participate in troubleshooting and determination of electrical, mechanical, network, and software faults and effect repairs. Follow-up to inform department of current problem status and ensure issue is resolved.
• Inspect equipment, perform functional testing, preventive maintenance, and provide system administration and appropriate documentation for maintenance activities.
• Provide system user training and outstanding customer support to Clients and Customers
• Troubleshoot and resolve issues with equipment and panel systems.
• Use all available systems to document and communicate system and repair statuses.
• Exhibit exceptional work habits and passion and by so doing inspire others.
• Live our values of Integrity, Responsibility and Respect supporting the business culture, which is one that understands and practices legal and ethical business principles and operates with complete integrity.
• Subject to being on-call or called back to work. May be required to work flexible hours and/or overtime as required. Occasionally may need to work on "out of town" trips (up to 5 hours drive time) with the requirement to stay the night and return the next day.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Communication skills: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road