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Job Summary:
The Customer Service Representative (CSR) maintains and grows relationships with customers for day to day order entry, freight coordination, and question and complaint resolution. The CSR supports sales initiatives to grow and maintain account service levels.
Supervisory Responsibilities: None.
Duties/Responsibilities:
· Establishes productive and professional relationships with key buyers at accounts.
· Collects and enters orders for new or additional products or services.
· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Assists in order entry, freight coordination, invoicing, and purchasing needs for account requirements.
· May serve on cross-functional team and assist with purchasing duties including daily purchasing, scheduling, and logistical activities.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Proficiency in companies operating software, MS-Word and MS-Excel. Proficient with Microsoft Office Suite or related software.
· Exposure to ERP preferred.
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Excellent organizational skills and attention to detail.
· Excellent time management skills with a proven ability to meet deadlines.
· Adaptability and willingness to learn.
· Problem solving skills.
Education and Experience:
High school diploma or equivalent.
At least four years of related experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$36k-46k (estimate)
03/07/2024
07/02/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Scheduling, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.