Your initial position will be Field Service Assistant. This is an entry level position where someone who is mechanically inclined would be a great fit. Field Service Assistants are expected to interact with customers; therefore, it is imperative that employees display a customer-first attitude, trustworthiness, kindness, and a positive attitude in the face of adversity and frustrated customers. Training and development are a continuous part of this job, so employees must also have the motivation and aptitude to study and apply learned knowledge.

Field Service:

• Correspond to external and internal customers’ inquiries by receiving inbound calls and emails, while providing technical support consisting of technical troubleshooting, tracking calls, helping with the development of new processes and procedures to assist customers as needed.
• Repair and maintenance help along with warranty assistance to customers.
• Assist the parts department with part identification and preparation of parts that need service setup prior to shipment from warehouse and customer use.
• Instill confidence in customers internally as well as externally through phone and email support.
• Use standard computer skills for administrative work and case tracking.
• Research technical issues with the help of internal and external resources.
• Warehouse & Inventory Control
• Participate in industry events associations.
• Maintain product knowledge through training and continuing education.
• Create good will with customers or potential customers, employees, business partners and the general public.
• Assist the manager in working closely with purchasing & design on new component implementation and others.
• Negotiate with customers and outside vendors as appropriate.
• All other duties as assigned or directed by company management.

Additional requirements that may or may not be included are listed below:

1. Continuous education, training and work may require travel outside the primary location of Adairsville, GA.

2. Other duties as assigned by management.

3. Manual dexterity required for operating machinery and computers.

Competencies:

• Problem Solving
• Communication Proficiency
• Time Management
• Learning Orientation
• Trustworthy and self-motivated
• Positive, kind, and trustworthy interaction with customers.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work:

The standard workweek is from Monday 12:01 a.m. until Sunday 12:00 a.m. (midnight) and generally consists of 40 work hours. Office hours are 7:30 a.m. to 4:30 p.m., with a 1-hour lunch break. Individual work schedules may vary depending on the needs of each department.

Travel:

Travel is frequently expected for this position.

Education Required:

Basic reading, writing and math skills required. Knowledge of AIRMAN products or background with diesel engines, electrical generators, air compressors or similar education preferred.

Compensation: $17 - $20 DOE

About Us:

ABOUT US: I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes.“To the extent permitted by law, passing consumer (drug screening and/or background check) report inquiries may be necessary for employment purposes.”Must be eligible to work in the United States for any company without sponsorship. By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific information here.

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