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Job Summary
The IEEE Contact Center Representative will be responsible for responding to member and customer inquires received by e-mail, Chat, bulk mail, phone, and interdepartmental. Interact and partner with internal and external customers of multi-cultural backgrounds. The incumbent in the role provides prompt and professional high quality service and solutions to clients. He/She will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. He/She recommends process improvements for optimal service; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and typically reports to a Supervisor.
Key Responsibilities
Education
Work Experience
Skills and Requirements
Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under Category I - Office Positions.
IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Full Time
Aerospace
$63k-84k (estimate)
04/17/2024
06/16/2024
PISCATAWAY, NJ
50 - 100
<$5M
Aerospace
The job skills required for Contact Center Associate II (N0403) include Customer Service, Call Center, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Associate II (N0403). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Associate II (N0403). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Associate II (N0403) positions, which can be used as a reference in future career path planning. As a Contact Center Associate II (N0403), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Associate II (N0403). You can explore the career advancement for a Contact Center Associate II (N0403) below and select your interested title to get hiring information.