Position Summary: IDEKO is seeking a talented Account Manager who will support day-to-day communication with clients and be a critical part of producing large scale, experiential events. As an Account Manager, you will focus on supporting existing brand accounts and maintaining and growing relationships. Experience in event production and event management is a must, as well as strong client management skills. This candidate must be organized, self-motivated, and able to think strategically.

Clients: Nike, Skims, Fanatics, Nasdaq, Madame Tussauds, Playbill, Louis Vuitton, Moncler, City of New York, Times Square Alliance, F45, Calvin Klein, Tiffany, UNICEF, etc.

Responsibilities include, but are not limited to:

• Foster strong relationships with clients, partner agencies, and third-party partners through managing expectations, troubleshooting conflicts, and being an overall friendly IDEKO touchpoint.
• Act as the day-to-day client lead managing the communication flow including updates, approvals, reporting and presentations while identifying and communicating any potential risks that could impact the programs overall progress.
• Project manage internal cross-functional teams and important stakeholders while keeping the teams on task and on schedule.
• Work with the VP of production to assign project teams.
• Service existing clients by taking the lead on new opportunities. You will be tasked with working with the production team to develop proposals and budgets as well as drafting contracts.
• Work with the production team to reconcile budgets in a timely manner and submit all final invoices to the client.
• Strategically identify new ways to engage and retain clients.
• Manage the development & growth of multiple accounts, as well as coordinating overall client needs and expectations.
• Identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs.
• Ensure any necessary changes that arise are clearly communicated to clients and approved in a timely manner.
• Ensure that all project changes are accurately memorialized and signed-off on by the client.
• Forecast and track key account metrics.
• Collaborate with new business team to onboard and integrate new clients and develop existing client relationships.
• Collaborate with new business team to project manage and support new business proposal response.
• Be aware of competitor's, account history, emerging partner and market trends while identifying how to capitalize on opportunities.

Requirements:

• 5 years of relevant experience in Account/Production Management with direct focus on events/experiential.
• Onsite live in-person events experience required.
• Bachelor’s degree or equivalent work experience.
• Exceptional verbal and written communication skills.
• Easily able to form, maintain, & grow relationships.
• Experience Working across multiple client accounts, workstreams, and partners at a time
• Should be comfortable in the position of driving and leading teams
• Flexibility to work in a fast-paced work environment and ability to work under tight deadlines
• A proficiency in Microsoft Office: Outlook, Word, Power Point and Excel. Workstream templates, procedure development, and Experience streamlining processes is plus.
• Knowledge of NYC and surrounding Boroughs venues/event spaces is a plus!

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Travel

Work Location: Hybrid remote in New York, NY 10036