Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification - online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
Role Overview
As the IT Operations Manager , you will play a pivotal role in shaping the backbone of our IT services. You will oversee the design, implementation, and seamless availability of our IT infrastructure ranging from corporate networks to productivity tools and platforms. Your holistic understanding of IT operations will aid in coordinating incident responses and driving forward our business continuity plans. In this position, you will work closely with HR, Finance, Security and Technology to ensure IT resources are aligned with the organization's objectives. Your communication skills will be essential in liaising with stakeholders, managing change, and prioritizing tasks to meet the evolving needs of our growing organization.
Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure, ensuring optimal performance, security, and scalability.
• Coordinate IT incident response and management, ensuring timely resolution and minimal business impact.
• Own the development and implementation of robust business continuity and disaster recovery plans in close collaboration with relevant stakeholders.
• Liaise with other departments to align IT resources and support with business objectives, ensuring a harmonized approach to IT solutions.
• Serve as a key communicator between IT and business stakeholders, effectively relaying change management initiatives, priorities, and relevant updates.
• Foster a culture of continuous improvement, regularly seeking feedback and introducing innovative solutions to enhance IT infrastructure and operations.
• Conduct regular 1:1s and provide constructive feedback to team members. Manage performance through quarterly and yearly reviews to guide professional growth.
• Be prepared for hands-on contribution as needed for improvements, configuration changes and general workload management.
• Stay abreast of the latest trends, tools, and best practices in IT infrastructure management, ensuring the organization is always at the forefront of technology.

Qualifications

• A minimum of 5 years of experience in IT management, with a proven track record of success in leading large-scale projects
• Bachelor's degree in Information Technology, Computer Science, equivalent experience. Master's degree preferred
• Strong knowledge of network architecture, deployment, and maintenance, as well as cloud services and productivity tools
• Proficiency in coordinating incident response and management
• Experience in developing and implementing business continuity and disaster recovery plans
• Strong interpersonal and communication skills, with an ability to effectively liaise with both technical and non-technical stakeholders
• Demonstrated ability to lead and inspire a team, fostering a collaborative and results-driven environment
• Experience with programming languages such as Go, Python, Ruby or similar
• Familiarity in a command line environment such as Bash/ZSH
• Strong analytical and critical thinking abilities to troubleshoot complex issues and devise innovative solutions
• Certifications such as ITIL, CISSP, or equivalent are advantageous

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission : To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *ReflectID.me's values in your actions. *Act like an owner.
ID.me Career Site & Culture Deck: https://www.id.me/careers
At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we're confident that working together is how we'll change the world.
#LI-JS1
The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Pay Range
$115,751-$158,208 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.