333 Customer Service Supervisor Jobs in Phoenix, AZ
ICF is Hiring a Customer Service Supervisor Near Phoenix, AZ
- Provide effective supervision, guidance, and mentorship to a team of Customer Service Representatives, ensuring their professional development and adherence to service standards.
- Offer constructive feedback and implement necessary corrective actions to enhance team performance, efficiency, and quality of service delivery.
- Regularly monitor and assess team performance metrics to identify areas for improvement and success.
- Conduct performance evaluations, providing feedback, recognition, and support to foster continuous improvement.
- Facilitate regular team meetings to disseminate updates, review procedures, and address any concerns or challenges.
- Act as a liaison between frontline staff and management, ensuring effective communication and resolution of issues.
- Serve as a point of escalation for complex applicant inquiries or issues, collaborating with team members to devise effective solutions and ensure exceptional customer satisfaction.
- Maintain accurate records of team performance metrics, trends, and outcomes.
- Generate regular reports for management, highlighting key insights and areas for improvement.
- Ensure adherence to company policies, procedures, and regulatory guidelines.
- Foster a culture of compliance and professionalism within the team.
- Provide operational support by handling incoming phone calls, responding to emails, or SMS messages as needed, to maintain service levels and support team members during peak periods.
- High school diploma or equivalent required.
- 1 year proven experience in a supervisory or leadership role, preferably in a customer service environment.
- Strong interpersonal skills with the ability to motivate and inspire team members.
- Excellent communication skills, both verbal and written.
- Proficiency in computer usage and navigation.
- Ability to handle multiple priorities and thrive in a fast-paced environment.
- Flexibility to work occasional evenings or weekends as needed.
- college degree or equivalent experience preferred.
Job Summary
Full Time
Business Services
$65k-85k (estimate)
03/25/2024
05/10/2024
icf.com
ASHLAND, OR
7,500 - 15,000
1969
RON BASS
$1B - $3B
Business Services
Related Companies
About ICF
ICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 7,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. For terms of use on our online properties, please visit: https://www.icf.com/terms-of-use
The job skills required for Customer Service Supervisor include Customer Service, Leadership, Communication Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
Similar Jobs
Popular Articles
