IAA, an RB Global, Inc. company, is seeking a Director of Strategic Accounts to join our Strategic Account Team focusing on our Consumer business models. This is a Hybrid position and will require travel 50% of the time to support business needs.

The Director of Strategic Accounts is responsible for building, maintaining, and nurturing strong business relationships with designated remarketing partners to maximize IAA’s revenue and customer experience. The Director of Strategic Accounts will communicate regularly with assigned customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Director of Strategic Accounts will work closely with the Strategic Account, Strategic Account Management team, Operations, Product, Performance Excellence, Marketing and other departments as necessary. The person filling this role must be comfortable building presentations for customers, leadership & team members. The ability to build, analyze and interpret complex data is a must.

Key Responsibilities:

• Build and maintain strong brand trust with designated accounts.
• Understand the products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that generate revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and act given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
• Establish efficient communication methods and liaisons between key customers and internal departments.

Competencies:

• 5 years of Sales or Account Management experience.
• 2 years of experience in the automotive industry.
• Great oral and written communication skills.
• Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
• Capable of making decisions when customer problems and/or opportunities arise.
• Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
• Understands IAA’s Customer Care Values and practices them daily.
• Capable of meeting and/or exceeding growth and retention goals.
• Proficient in Microsoft suite of products.
• Supports a hybrid model of remote and in-office time.
• Willing to travel 50% for work purposes.

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)