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JOB TITLE: Support Engineer
DEPARTMENT: i3 POS
JOB LOCATION: Orlando, FL
SUMMARY OF POSITION:
The onePOS Implementation Team is a national technical team focusing on supporting our client portfolio on the full suite of onePOS Hospitality Systems (POS) hardware, applications, and related products.
As a member of the POS Implementation Team, your focus is to provide superior support to the onePOS client base. This involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting of client systems. A primary point of contact for customers, you are responsible for facilitating customer relationships with Implementation and providing advice and assistance to the internal onePOS Implementation Team on diverse customer situations and escalated issues.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. You will also be the point of contact for new customers, introducing and educating them on i3 Verticals as a whole.
ESSENTIAL DUTIES & RESPONSIBILITIES:
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Full Time
$69k-88k (estimate)
03/22/2024
04/17/2024
i3verticals.com
FOREST HILLS, TN
500 - 1,000
2012
GREGORY DAILY
$200M - $500M
The job skills required for Support Engineer include Troubleshooting, Customer Service, Problem Solving, Verbal Communication, Accounting, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.