308 Client service manager Jobs in Detroit, MI
Hylant is Hiring a Client service manager Near Detroit, MI
Description
The Opportunity :
The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills.
In addition, s / he will possess the ability to handle marketing of new business to enable our Client Executives to focus on business development.
S / He will consistently and effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards.
The desire to continue to grow and develop insurance knowledge and professionalism to the highest level possible is also a requirement of the CSM.
Are You A Match?
The Client Service Manager will sit in the Toledo office and needs to have exceptional communications skills, relationship development and the ability to effectively multi-task.
Managing client requests, prioritizing projects, and working with tight deadlines are all essential to success in this role.
Working knowledge of Applied EPIC is highly preferred.
In This Role You Will Execute On :
- Understand and use our EPIC operating system to include naming conventions and activities
- Produce accurate and thorough proposals, summaries of coverage, submissions and presentations using Word, Excel and Power Point
- Provide prompt, accurate and thoughtful service to clients; consistently respond to internal and external client inquiries within 24 hours of when they are received
- Develop and maintain strong relationships with client and vendor partners
- Continue ongoing pursuit of insurance knowledge by working with your manager to put together a designation plan
- Fully understand and be able to execute applicable portions of the Client Engagement Strategy
- Delegate appropriately to others on your team (Client Service Specialist / Client Service Assistant) and mentor them on your book of business
In This Role You Will Need :
- Organization and Planning : Ability to plan, prioritize, delegate and organize work to meet or exceed deadline expectations
- Attention to Detail : Comprehensive and error free work
- Coachable : Quick learner and the ability to take direction / constructive feedback
- Communication : Successfully conveys information and expresses thoughts and facts
- Emotional Intelligence / Inclusiveness : Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
- Professionalism : Demonstrates a personal commitment to create a professional, empathetic and welcoming environment
- Listening Skills : Lets others speak and seeks to understand their viewpoints
- Prior experience in medical risk insurance strongly preferred
- 6-8 years' minimum experience in Commercial Insurance
- Property and Casualty license
LI-Hybrid
Last updated : 2024-05-18
Job Summary
Full Time
Insurance
$72k-94k (estimate)
05/19/2024
08/17/2024
hylant.com
CHICAGO, IL
500 - 1,000
1935
Private
RICHARD HYLANT
$50M - $200M
Insurance
Related Companies
About Hylant
Hylant deliver brokerage and risk management solutions to clients.
The job skills required for Client service manager include Customer Service, Client Service, Problem Solving, Presentation, Communication Skills, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service manager positions, which can be used as a reference in future career path planning. As a Client service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service manager. You can explore the career advancement for a Client service manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
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