As the Inside Sales Manager, you will be responsible for managing the department's structure, growth, projects, recruitment, and day to day activities. Collaborating closely with your team, you'll ensure a cohesive approach to customer satisfaction, company objectives, and departmental targets.

The Inside Sales Manager’s job responsibilities will include, but are not limited to:

• Oversee the daily work flows of the department
• Understanding the sales process, market, and industry clearly
• Demonstrate superior product knowledge, functionality, and value to address customer questions and inquiries
• Effectively prospect, develop, and grow new accounts
• Effectively maintain relationship with, manage, and grow existing accounts
• Respond to in-bound sales inquiries for quotes, and customer service needs clearly, accurately, and in a timely manner
• Use CRM for prospecting new business, follow ups, while gathering & recording strategic information
• Follow up timely on cold and warm opportunities
• Employee recruitment, evaluations, promotions, disciplinary actions, retention, and terminations
• Establishing, implementing, and monitoring training requirements, documents, and schedules
• Providing guidance and support the department to meet goals and customer expectations across all product categories
• Assist salesmen with overcoming objection and closing sales
• Work with Outside Sales and Business Development team to meet or exceed department goals and discuss growth plans
• Interface with the Sales, Marketing, and Engineering teams to discuss customer feedback and incorporate in the product designs, marketing efforts, new product development, etc.
• Attending trade shows and customers facility visits
• Prepare and skillfully present sales presentations to customers

APPLICANTS MUST:

• Have an Associates Degree or equivalent (Bachelors degree is a plus)
• Have at least four years of working experience in inside sales building relationships, nurturing leads, and meeting goals
• Have at least two years of working experience in a management level position
• Have at least two years of experience and a general understanding of heavy equipment (excavators specifically), attachments, and applications (is a plus)
• Have working experience in Excel, Word and Outlook
• Have active listening and information gathering skills

 
DESIRED QUALITIES & SKILLS:
We feel that clear communication, team work, attention to detail, a positive attitude and superior customer service are all extremely important and crucial to our success. Desired qualities/skills of team members include, but are not limited to:

• Experience in "Application Selling" of products that have a wide range of configurations (is a plus)
• Goal oriented, with a strong passion to succeed
• Proven customer service skills
• Excellent written and verbal communication skills
• Demonstrate good listening and information collection skills to better understand the customer’s needs and pain points to offer the best solutions
• Proven negotiation skills
• Positive leadership
• Forward thinking
• Proven team building skills
• Be capable of working under pressure

BENEFITS / WE OFFER

• Paid Health, Dental, and Life Insurance as well as Long Term Disability
• Generous 401K Plan
• Optional Vision Insurance, Telemedicine, and Short-term Disability Insurance
• Paid Time Off, Paid Holidays, and Paid Sick Time Off
• On-the-job training