107 Guest Experience Manager Jobs in Nashville, TN
Hyatt is Hiring a Guest Experience Manager Near Nashville, TN
Greet VIP guests as they arrive at and depart from the property. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay. Ensures that rooms are prepared according to standard and ready for guest based on eta.Thorough knowledge of all hotel services and the community.Ensures that all VIP rooms are blocked 2 days prior to arrival.Works in coordination with the F&B team to ensure that amenities are placed in room prior to guest arrival.
Job functions to include but not limited to:
- Reach out to VIP’s at a minimum of 7 days out to anticipate guest needs, ensuring proper blocking of room and internal communications
- Work closely with internal Sales Managers, VIP travel managers/assistants to coordinate needs of arrival, hotel stay and departure
- Work in tangent with Concierge team to ensure guests needs are satisfied during entire stay.
- Assist VIP Guests with any needs during their stay, including dinner reservations, tours/transportation and any other special requests.
- Attend daily leadership briefing to review the VIP arrivals for the day highlighting key arrivals and departures.
- Provide final room inspection on arriving and in-house VIP’s
- Participate in Site Visits
- Partner with the Culinary team for the preparation of thoughtful VIP amenities
- Be present for VIP arrivals and departures and ensure that the team is prepared and anticipating the days VIP’s movement
- Update VIP guest profiles in Opera with guest preferences to maintain guests likes and dislikes in order to customize the guest future stays
- Acts as a presence in the lobby welcoming guests during key hours
- Genuine immersion in local culture/happenings
- Utilize preferred mode of communication to seek feedback about stay and facilitate departure
- Offer help or suggestions for post-stay travel
- Respond to guest surveys in a timely manner
- Minimum of two years supervisory experience in a high-volume setting preferred
- Previous hospitality experience in a Four Diamond quality organization preferred
- Previous experience with Windows, Office, and property management systems highly desirable
- Must be able to understand, speak, read, and write in the basic English language
- Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- Demonstrate ability to compute basic arithmetic
- Must be available to work varied shifts and flexible schedules
Job Summary
Full Time
$59k-89k (estimate)
04/29/2024
05/16/2024
hyattregencysydney.com
DAWES POINT, NEW SOUTH WALES
200 - 500
2016
Private
MARK STEWART TUCKER
$10M - $50M
Accommodations
Related Companies
The following is the career advancement route for Guest Experience Manager positions, which can be used as a reference in future career path planning. As a Guest Experience Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Manager. You can explore the career advancement for a Guest Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Manager job description and responsibilities
Oversee food and beverage management, including inventory, ordering, and budget
02/28/2022: Little Rock, AR
Guest Experience Manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
04/18/2022: Sacramento, CA
Develop Culinary Leads and uphold food safety & quality standards
04/10/2022: Greenville, SC
Be responsible for the entire guest experience
02/09/2022: Huntington, NY
Lead and develop Team Members and Special Ops Trainers
03/30/2022: Columbus, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Manager jobs
Complete data entry tasks
03/20/2022: Charleston, SC
Created a cadence of communication to ensure stakeholders are informed on all relevant marketing activities and results.
04/15/2022: New Bedford, MA
Collaborate with cross-functional teams to ensure a successful consumer experience by managing customer engagement and all floor interactions.
04/17/2022: Lompoc, CA
Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
01/25/2022: Raleigh, NC
Assisted owner with the testing and implementation of retail POS system; established inventory, pricing, and hot key entry.
02/07/2022: Des Moines, IA
Step 3: View the best colleges and universities for Guest Experience Manager.
