General Summary

The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel’s mission, guests, employees and owners satisfaction.

Principal Duties and Responsibilities:

• Assist the General Manager in his day to day operations.
• Assign duties to Department Heads, and observe performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and Department Heads.
• Act as the hotel’s public relations director, and promotes the property within the hotel industry, local community and trade associations.
• Assist the General Manager in resolving guest complaints and service recovery process.
• Assist in the selection of hotel staff and completes all required new hire paper work.
• Review employee performance, and conducts personnel actions such as progressive disciplinary action and termination.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing, etc.
• Assist General Manager during Morning meetings or conduct the morning Department Head meetings in the absence of General Manager.
• Adheres to all brand and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of the hotel brand and property owner’s work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist General Manager in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, rooms, and work areas are maintained to standard.
• Build strong working relationships and communications with hotel staff, Department Heads and other various departments, to ensure maximum operating effectiveness and fulfillment of special event needs.
• Cover shifts in all departments as scheduled by the General Manager.
• Monitor maintenance progress and Furniture, Furnishings, and Equipment conditions and provide status report to General Manager.
• Audits par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds company and brand grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the General Manager in all aspects of business planning.
• Must be available 24/7 to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assist in residential sales when required and develop strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• Perform additional assignments as required.

Job Requirements:

• 3-5 years of hotel experience required.
• A College Degree, Diploma in Hotel Management or a related field with experience preferred.
• Experience in financial accounting, personnel supervision and problem resolution is strongly desired.
• Excellent computer system skills.
• Must possess strong management skills, and ability to delegate work effectively and accomplish goals.
• Provide appropriate coaching, advice and assistance as required.
• Must be able to speak and write the English language in an understandable manner.
• Available to work when needed, including weekends, holidays, and nights.