We are excited to post for Part & Full Time Night Auditors at the Hyatt Place Buffalo/Amherst, managed by Emerald Hospitality Associates, Inc. Emerald Hospitality is a management company that has a proven track record with award winning hotels throughout its portfolio. Although each of the hotels are unique, they are all managed by 4 core beliefs.

· Integrity: Forged with honesty, respect, and pride in everything we do.

· Engagement: Turning care and commitment into action, we are dedicated, connected and accountable to our hotel teams, guest, and owners.

· Quality: Our characteristic of excellence that is paramount in obtaining satisfaction and loyalty.

· Community: Where passion meets purpose. Giving back through the spirit of hospitality to the people, neighborhoods, and cities that we serve.

Our teams and our hotels stand out because you stand out! Come join our team!

What will your job responsibilities and duties be?

• Greets and assists all guests during arrival and departure.
• Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.
• Coordinates the delivery of guest services by other hotel departments and outside vendors.
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles and balances the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register.
• Balances and records daily sales of all hotel departments appropriately.
• Operates the department’s cash register.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Performs clerical duties to include handling incoming and outgoing mail, faxing, photocopying and bookkeeping as needed. Maintains account receivable ledgers.
• Sets up and breaks down meeting rooms as needed.
• Sets up breakfast area and dining room as needed.
• Occasionally may need to clean a guest room.
• Acts as manager on duty when manager is not available.
• Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

What does our ideal candidate look like?

• Enjoy working as part of a team
• Detail oriented
• Strong computer skills
• Overnight Shift(11p-7a)
• Great communication skills
• Must be available to work weekends
• Must be available to work holidays

What perks will you receive as a Full Time Associate?

• Competitive salary
• Medical, Dental, Vision, Life, STD, LTD, Accident, & Critical Illness Insurance available after 60 days of employment
• PTO & Bereavement Pay
• 408 Simple Retirement Plan
• Employee Discount – Team Member Travel and Discount Website
• Referral Bonus Program

What perks will you receive as a Part Time Associate?

• Competitive salary
• Bereavement Pay
• 408 Simple Retirement Plan
• Employee Discount – Team Member Travel and Discount Website
• Referral Bonus Program

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person