Customer Care Representative
Research Triangle Park, NC
Pay Rate: $29- $34/HR

Customer Care Representative will use SAP and MS Excel very heavily to manage multiple processing priorities pertaining to customer orders and financial information within processing software. This position will be responsible for the management of customer orders through the entire order fulfillment process, including order entry, issue resolution, shipping, and invoicing. This is an analytical role with heavy multitasking required.

Customer Care Representative Responsibilities:

• Extensively utilize SAP and MS Excel to manage multiple priorities pertaining to customer orders and financial information
• Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and the ability to satisfy them.
• Execute Customer Non-Conformance process including investigation and reporting.
• Complete material availability inquiries and price discrepancy reporting.
• Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
• Provide consistent quality service and act as a liaison for customers and external service providers.
• Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
• Effectively manage more complex projects and time lines for Customer Service including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.

Customer Care Representative Requirements:

• Bachelors degree with 2-5 years of experience in a related field is preferred but not required.
• Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.
• Experience using SAP order to cash modules including invoicing is preferred.
• Demonstrated ability to work independently and offer solutions to moderately complex problems.
• Demonstrated ability of taking initiative for process improvement and the ability to understand the impact of your work on the broader business.
• Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
• Experience interacting with customers in a helpful and friendly manner to understand

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