HGA is seeking well-rounded Construction Case Managers to support HUD funded Community Development Block Grant Disaster Recovery (CDBG-DR) Homeowner projects. The position will be located in Baton Rouge, LA.
The Construction Case Manager is responsible for assisting the homeowner through each step of the recovery project, from application intake, document collection, eligibility review, duplication and verification of benefits, award determination, closing and through completion of the construction project. The Case Manager maintains contact with the homeowner, ensures quality customer services are provided, identifies potential roadblocks and assist with resolution of issues causing delays in the timely completion of their construction project or processing of their application.
Duties & Responsibilities:
Construction Case Managers responsibilities may include processing, monitoring, tracking and reporting on applications based on established Program requirements. The Construction Case Manager’s role may include tasks associated with determination of grant awards, eligibility, verification of benefits, and other tasks associated with application processing, including quality control reviews.
In addition, Construction Case Manager responsibilities may include but are not limited to the following:

• Process applications, reviews supporting documentation and determine eligibility for programs.
• Verify income, assets and liabilities by comparing and analyzing items and collateral to documentation
• Provide documentation and financial control information by collecting, analyzing and summarizing data
• Generate closing documents and schedule closings/acknowledgment of grant award meetings.
• Coordinate with applicants to resolve issues impacting previous and/or future grant disbursements.
• Communicate with the applicants regarding the status of their application, requests for additional information, or problems that may arise in conjunction with the application. Provide online solutions for applicants to view status and progress of their project.
• Process applications in accordance with Program policies, procedures, and business processes.
• Support day-to-day project management activities and other case tasks as directed.
• Duties and responsibilities to be performed will vary based on qualifications.

Construction Case Manager Qualifications:

• A four (4) year Bachelor’s degree from an accredited university, preferably in accounting, finance or business. A combination of education and relevant experience will also be considered.
• Two or more years of experience in CDBG-DR single-family housing case management preferred.
• Experience with single-family housing buyout or acquisitions preferred.
• Experience with eligibility determinations and duplication and verification of benefits preferred.
• Experience with real estate and/or mortgages preferred.
• Excellent written and oral communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.
• Intermediate level Microsoft Office skills; knowledge of creating tables and graphs in Microsoft Excel; ability to quickly learn new software applications.
• Candidates must be located within daily commuting distance of Baton Rouge, LA to be considered.

HGA is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, or protected veteran status, or any other characteristic protected by law and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled

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