Our team is growing! Join the Humane Society of the Black Hills' Customer Service team and make a lasting, positive impression on both people and animals.

Customer Service Representatives are responsible for client care at the Humane Society of the Black Hills (HSBH). Representatives provide impeccable customer service; impart accurate information; maintain a safe and healthy environment; process sales transactions; and keep precise records.

Customer Service Representatives interact with the public at our shelter's front office, providing information about HSBH services, both over the telephone and in person. Representatives handle incoming animals, whether stray, surrender, or foster, and process all associated paperwork to include data entry in multiple computer systems. A calm, friendly demeanor and computer skills are a must.

Essential Duties and Functions:

People Care

• Provide quality customer service to clients, volunteers and staff while actively promoting the Society’s mission, services, programs, and events.
• Assist clients with returning their animals to them, taking in owner surrender animals, and stray animals.
• Encouraging clients bringing in stray animals, looking for their lost animals, or clients who have found animals to fill out designated forms with all pertinent information accurately and completely.
• Obtain any and all information available with regards to animals that are surrendered, by utilizing profiles, asking questions, and making calls to veterinarians to verify vaccinations.
• Facilitate client/animal interactions to insure a safe and pleasant experience.
• Answer telephone calls promptly and courteously, providing accurate information.
• Facilitate retail sales
• Model and encourage the humane treatment of animals.
• Promote donation and giving opportunities as appropriate; accept and acknowledge monetary and in-kind donations.
• Represent the Humane Society in a positive manner by professional personal appearance

Financial Responsibility

• Responsible for incoming financial transactions.
• Responsible for closing and balancing cash drawer
• Responsible for inventory of all retail items.

Record Keeping

• Complete all necessary forms and data entry to process adoptions.
• Complete timely and accurate computer data entry; ensure data integrity using both paper and computer based filing systems.
• Maintain materials related to adoptions, education and programs.

Animal Care

• Report health abnormalities to medical personnel.
• Report behavior abnormalities to a supervisor.
• Assist with evaluation and treatment processes.

Volunteers

• Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society.

Safety

• Ensure a safe work environment, following all safety guidelines, including PPE, and modeling safe work practice.
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.

Physical Requirements and Work Environment:

• Work is performed primarily in the front office of an animal shelter environment.
• Frequent bending, reaching, kneeling, and sitting at a computer workstation 4-8 hours per day.
• Exposure to disinfectant solutions when in the kennel area.
• Subject to animal bites and scratches while handling animals.
• Occasional lifting of up to 50 pounds with reasonable accommodations.
• Consistently exposed to animals and animal allergens under conditions with limited alternatives available.

Qualifications:

• High school diploma or equivalent.
• Customer service experience.
• Weekend availability required.
• Available to work holidays and overtime as needed.

Knowledge, Skills, and Abilities

• Commitment to the mission, values, goals, and success of the Humane Society of the Black Hills.
• Motivated, out-going, positive, and professional manner.
• Team player, able to work in a fast-pace environment and multi-task.
• Compassion for animals, comfortable working in the shelter environment.
• Knowledge of animal breeds and behavior helpful, but not required.
• Computer skills (typing)

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Work Location: In person