This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.

Duties and Responsibilities:
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems.

Requirements:
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent.