The Voucher Specialist position reports directly to the assigned Vouchers Supervisor and the Assistant Manager and indirectly to the Vouchers Manager and Sr. HAP Operations Manager. Under general supervision, the qualified candidate will analyze and manage property vouchers, keep abreast of Housing and Urban Development (HUD) regulations, and ensure that the property voucher submissions comply with HUD regulations. The qualified candidate is expected to assess the need for and administer monthly vouchers, special claims and other special projects in an expeditious yet accurate and thorough manner. This position is non-supervisory and with no direct reports.

The Voucher Specialist must be able to exercise discretion and independent judgment in the execution of his/her responsibilities. The Voucher Specialist must be able to analyze and understand HUD guidelines and regulations and apply those guidelines to the vouchers and special claims managed by him/her. This includes, but is not limited to, the following: 

• Process a portfolio of owner submitted monthly vouchers within Housing and Urban Development (HUD) established timeframes;
• Verify tenant files are submitted and accepted by Tenant Rental Assistant Certification System (TRACS) for all units in our portfolio;
• Submit vouchers to TRACS for payment after tenant files are accepted by TRACS for all units in portfolio;
• Verify owner’s request for payment is accurate and in compliance with HUD regulations;
• Monitor owner’s compliance of entries of resident certifications and re-certifications in TRACS;
• Monitor owner’s use of Enterprise Income Verification (EIV);
• Monitor property Repayment Agreements;
• Track unresolved items from month to month;
• Verify Gross Rent Changes are implemented correctly and timely;
• Assist other Voucher Processors when necessary; provide coverage during leave of absences;
• Assist with Monthly, Quarterly and Annual Invoice preparation and review;
• Assist with Gross rent not implemented tracking and reporting;
• Communicate professionally with Owner/Agents, public officials and service providers;
• Quality Assurance of TRACS and Voucher process;
• Input data and monitor logs to track items in the Department, i.e. Portfolios Repayment Agreements; DUNS numbers, Executed Rent Schedules;
• Process owner submitted Special Claims for Vacancy and Unpaid Rent and Damages, within HUD established timeframes as needed;
  • Process owner submitted monthly special claims within HUD established timeframes;
  • Approve, deny or adjust special claims according to the Special Claims Processing Guide;
  • Review the owners submitted special claims package for completeness and timeliness; 
  • Verify submitted move-outs in TRACS when processing the special claims; 
  • Monitor pending special claims monthly;
  • Process and review owner’s responses timely; 
  • Update Special claims log and Calypso accurately and timely;
  • Communicate professionally with Owner/Agents, public officials and service providers;
  • Work closely with Quality Assurance to ensure all findings are addressed;
  • Ensure special claims are uploaded and scanned as completed;
  • Maintain and upkeep a personal special claim tracking log. 
• Disburse monthly voucher payments to owners;
• Maintain a portfolio of 8,000 to 10,000 units;
• No authorities;
• Other duties as assigned.

Knowledge, Skills & Abilities

• Must be able to work independently with moderate to minimal supervision;
• Knowledge of intermediate to advanced business math skills; Ability to calculate Gross Rent changes, short term rent adjustments, prorated assistance, HAP payments, split units and discrepancies;
• Ability to understand, interpret and implement HUD policies, procedures, regulations and other legal documents;
• Competent with Microsoft Office products including of a variety of data processing and spreadsheet software as well as web browsers and basic office machinery;
• Ability to compose professional quality documents, letters, and memos;
• Maintain confidentiality of all information gathered; 
• Ability to organize, establish priorities for work, coordinate multiple deadlines and be detailed oriented.
• Ability to manage multiple priorities, and deadlines while meeting productivity requirements in the face of changes, obstacles or other unexpected events;
• Excellent verbal and written business communication skills. 
• Ability to establish and maintain positive and effective working relationships with diverse groups including LOMOD employees, tenants, property owners and agents and community partnerships, some of whose members may be under significant personal stress.

Minimum Qualifications: Associates degree in accounting, business or closely related field preferred, however two (2) years of office experience in bookkeeping, accounting or related field, will be considered. One (1) year HUD property management or PBCA experience preferred.

We are an Equal Opportunity/Affirmative Action Employer.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Please call NeoGov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.