HotFoot Recruiters has collaborated with a well-known Software Development Company i n Downtown Phoenix to seek talented Temporary Service Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.

Title : Service Desk Support Analyst
Pay Range : $21.00/hour.
Work Hours : 5AM-2PM (1-hour scheduled lunch)
Location : Onsite, Downtown Phoenix
Type : Full-Time, Temporary Contract
Contract Terms : 3-4 Months (till mid-July)

Responsibilities:

• Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions.
• Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively.
• Maintain accurate records of customer interactions and technical issues using the company's ticketing system.
• Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
• Ensure smooth communication and problem resolution to clients.
• Provide excellent customer service by addressing inquiries promptly and professionally.
• Stay updated on company products and services to provide accurate information to customers.

Qualifications:

• 1 years' experience with phone support and data entry.
• Call center experience is preferred.
• Tech/computer savvy.
• Must be comfortable on the phone.
• Strong customer service experience.
• Ability to work independently and as part of a team.
• Excellent communication skills.