Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Overview

The Hotel Effie Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, and reservations. 

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions. 
• Must be willing to cross-train in other accounting or hotel-related areas. 
• Must be able to prioritize job functions to meet deadlines. 
• Perform guest services functions as required (i.e., check guests in/out, take reservations, we-up calls, etc.). 
• Audit and reconcile financial and statistical reports. 
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Reports, Discount Programs, Tax Reports, etc.) according to hotel standards. 
• Prepare and distribute month-end reports. 
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. 
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. 
• Prioritize job functions to meet deadlines. 
• Ensure the accuracy of all numbers reported including statistics. 
• Input and update financial information into the corporate communications network. 
• Perform daily, weekly, monthly, and annual data processing system functions as required. 
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. 
• Ensure overall guest satisfaction. 
• Respond to governmental inquiries upon receipt. 
• Handle guest requests. 
• Clocks in and out for their scheduled shifts promptly and departs property until the next scheduled shift 

Qualifications

• Always maintain a warm and friendly demeanor. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multi-task and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Highgate Hotel & Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming. 
• Comply with Highgate Hotel & Hotel Effie Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Flexible and long hours are sometimes required. 
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Late/Overnight shift 
• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. 
• Guest Service Experience preferred. 
• Computer knowledge/skills required