Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Overview

At Hotel Effie the Housekeeping Houseperson is responsible for the organization and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms as per guest or management request. Support Housekeepers by stripping rooms of dirty linen and trash. 

Responsibilities

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. 
• Practice safe work habits to ensure the safety of guests, fellow employees, and self. 
• Vacuum and clean floors daily according to hotel standards. 
• Shampoo carpets in public areas according to hotel standards. 
• Shampoo furniture as needed. 
• Deliver items to guestrooms, offices, and other departments. 
• Stock housekeeping closets and carts with supplies. 
• Handle items for "Lost and Found" according to hotel standards. 
• Clean guestrooms as needed. 
• Maintain hotel equipment in proper working order. 
• Maintain storage of hotel equipment in the proper area. 
• Complete special projects as assigned by the Housekeeping Manager. 
• Ensure overall guest satisfaction. 

Qualifications

• Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. 
• Comply with Hotel Effie/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Always maintain a friendly and warm demeanor. 
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. 
• Ability to stand during the entire shift. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 

 High School diploma or equivalent and/or experience in a hotel or a related field preferred.