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HOPE HOSPICE
New, TX | Full Time
$61k-81k (estimate)
6 Months Ago
Clinical Liaison
$61k-81k (estimate)
Full Time | Social & Legal Services 6 Months Ago
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HOPE HOSPICE is Hiring a Clinical Liaison Near New, TX

Clinical Liaison
Job Summary:
The Clinical Liaison Nurse initiates and develops relationships with current and potential referral sources and evaluates patients for post-acute care services. The Clinical Liaison Nurse performs pre-admission assessments to resolve patient candidacy for admission to the hospice program. Responsible for the education and training of healthcare facility staff, especially in the area of hospice care and pain and symptom management. Assures that appropriate documentation which reflects collaboration and coordination of care is available in the nursing facilities' medical record. Provides end of life education to healthcare professionals as well as the public. Explains hospice benefits to patients and families and obtains consent for hospice services, working with the admissions department.
Job Status: Full time; Exempt
Reports to: Director of Business Development
Qualifications:
  • Graduate of approved school of nursing, preferably with a Bachelor of Science Nursing Degree
  • Knowledge of hospice related nursing facility rules and regulations
  • Excellent interpersonal and problem-solving skills
  • Excellent writing and oral presentation skills
  • Self-motivated and can work independently
Duties and Responsibilities:
  • Visits all contracted nursing facilities on a regular scheduled basis, establishing relationships with the administrative and clinical staff and Hope Hospice patients.
  • All visits are documented in the Customer Referral Management (CRM) system.
  • Inquiries about any potential hospice referrals in the nursing facility and coordinates those referrals with the hospice admissions department.
  • Responds to nursing facility staff requests for resolution of problems/concerns.
  • Notifies Outreach and Clinical Departments of special occasions, awards or upcoming events in the nursing facility.

Education and Training

  • Provides yearly in-services on hospice services to all contracted healthcare facilities.
  • Develops and provides presentations specific to the needs of healthcare facilities and end-of-life care.
  • Educates hospice staff on healthcare facility's issues/concerns.
Liaison Activities
  • Cultivating relationships with sources to generate repeat referrals.
  • Participating in the facility's marketing education, ensuring knowledge of their resources, and maintaining knowledge of competitor facilities.
  • Conducting presentations for potential referral sources and patient families.
  • Attending seminars and conferences to promote the facility.
  • Collaborating with facility personnel regarding referrals, evaluations, and marketing activities.
  • Reviewing physicians' orders and patients' clinical needs and gathering clinical information.
  • Conducting assessments to establish the suitability of prospective admissions. Gather the information for new patients referred to hospice and review with Clinical leader related to patient eligibility.
  • Communicating activities and concerns to supervisor.
  • Completing required paperwork, managing correspondence, and maintaining data in CRM.
  • Serves as Outreach/Marketing staff support at assigned facility activities, community organizations, public relations, special events and/or fundraising activities.
  • Internal Networking and Development
  • Works closely with admission staff, updating them frequently on activities, to ensure smooth transition for new referral sources and to alleviate potential customer service problems.
  • Keeps abreast of agency's internal programs and services and effectively communicates this information to appropriate supervisory staff.
  • Assists and supports the Business Development Manager in facility marketing, cultivating new referral activity and providing consultations to families. Also provides back up coverage to BDM as needed.
  • Assist and support the Admissions department and acts as a backup to intake as needed.
  • Works with internal staff to collect competitive, referral source, and marketplace information.
  • Works closely with the BDMs to identify education/training opportunities at agencies/facilities and potentially coordinate education events.

Documentation

1. Assures that nursing facility and hospice's plans of care reveal collaboration and coordination of care.
2. Periodically reviews and updates nursing facility's medical records to assure that all hospice documentation is current and correct.
General
  • Supports philosophy and objectives of Hope Hospice.
  • Maintains professional appearance, behavior, attitude, and integrity.
  • Keeps abreast of and abides by policies and procedures of the agency.
  • Maintains confidentiality and ethical behavior.
  • Promotes a team approach through cooperation, mutual respect, flexibility, and dependability.
  • Participates in appropriate meetings and activities.
  • Reads materials and attend in-services, seminars or conventions as needed for professional growth.
  • Keeps abreast of technology and latest developments to further develop presentation skills.
  • Contributes to an atmosphere of excellence, mutual respect, and caring.
  • Reliable means of transportation, valid Texas driver's license, and automobile insurance.
  • Performs other miscellaneous duties as assigned.
Working Conditions: Normal office environment; moderate amount of standing, walking, stooping, sitting, reaching; some moderate lifting required. Extensive amount of driving; flexible hours.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$61k-81k (estimate)

POST DATE

11/25/2023

EXPIRATION DATE

05/13/2024

WEBSITE

hopehospice.net

HEADQUARTERS

NEW BRAUNFELS, TX

SIZE

50 - 100

TYPE

Private

CEO

LYNETTE PARIS

REVENUE

$10M - $50M

INDUSTRY

Social & Legal Services

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