Duties include correspondence and word processing services; clerical services for the Hope Hospice Bulverde Location. Responsible for greeting and providing information and direction to the public, both in person and over the phone, and for handling messages. Able to manage multiple phone lines. Ensures the compilation and maintenance of accurate and complete written and electronic patient medical records.
Job Category:Part-time/Nonexempt
Reports To: ADS Branch Manager
Qualifications:
1. High School diploma or equivalent.
2. Minimum one-year general office experience, preferably in the medical field.
3. Communicates effectively, both verbal and written.
4. Excellent computer skills required (Microsoft Office, Outlook, Data entry/scanning).
5. Organizational skills: organized, flexible, diplomatic, and adept with multiple priorities.
6. Able to work effectively within a team approach as well as independently.
Duties and Responsibilities:
A. Phones/Lobby
. Manages incoming phone calls and directs the caller to the appropriate staff member; emails staff as needed; takes or redirects messages appropriately, assuring prompt communication
2. Receives visitors and callers, ensuring all are greeted in a professional and courteous manner.
3.Provides information about hospice services and refers appropriately for in depth information.
B. Medical Records
1. Compiles and maintains current, accurate and complete patient written and electronic medical records.
2. Collects and sorts faxes and distributes to appropriate recipients.
3. Maintain HIPAA confidentiality
4. Compile and maintain current, accurate, and complete electronic patient medical record
5. Collect, sort, and scan documents into the patient’s medical record.
6. Prepare medical record requests from field staff or outside entities, such as insurance companies, state agencies, etc.
7. Weekly print nurse notes for patients that reside in facilities and distribute to nurse mailboxes
8. Bi-weekly, print IDT notes and distribute to nurse mailboxes. Maintain IDT hard copy notebook.
9. Enters and submits Medicaid information to appropriate website for all eligible patients.
10. Preforms verification of physician licensure, restriction status, and PECOS enrollment. Communicates any restrictions or expirations to ADS Branch Manager/DOPCS.
11. Admission audit for technical components.
12. Discharge audit for technical components and form filings.
13. Ensures admission orders, certifications, re-certifications, and Medicaid re-certifications are delivered to appropriate IDT for timeliness.
14. Verify discharge summaries are provided to attending physician.
15. Prints for distribution by RNCM to appropriate facilities:
a. On admission: consents, face sheet, care plan by discipline, medication sheets, nurse admission assessment, and Plan of Care/CTI
b. Recertification: Plan of Care/CTI
16. On admission, prints Plan of Care with medications for home patients.
17. Complies with requests for release of Protected Health Information as approved.
C. General
1. Support philosophy and objectives of Hope Hospice.
2. Promote a team approach through cooperation, mutual respect, flexibility, and dependability.
3. Remain open, sensitive, flexible, and ecumenical, using good judgment based on sound reasoning.
4. Participate in appropriate meetings and activities.
5. Exhibit good stewardship of resources, including self-care.
6. Seek personal growth and contribute to an atmosphere of excellence, respect, and caring.
7. Perform other duties as assigned.
Working Conditions: Normal office environment; moderate amount of standing, walking, stooping, sitting; minimum amount of lifting required.