Job Title: Customer Service Representative
Location: Hope/Prescott Cable, Hope AR
Department: Administration
Reports To: Office Manager

Safety Sensitive Position

Pursuant to Act 593 of the Arkansas Medical Marijuana Amendment

Job Summary:
To answer incoming customer telephone calls and then sell services to meet marketing goals,
complete orders, and provide excellent customer service. This position is also cross-trained for
other office positions. He/she is supervised by the Office Manager.
Job Duties:

Provide excellent customer service at front counter and on the phone.

Ability to understand and explain customer billing, work orders, service calls, services,
customer premise equipment, privacy and other various processes.

Take payments and record payments in customer accounts.

Sell services in order to reach marketing goals.

Fulfill customer orders and retain existing customers.

Resolve all customer issues in a professional manner.

Inform management of any customer service issues.

Perform any special tasks requested by management in order to maintain operations or
achieve a specific end to a task.

Perform troubleshooting of TV equipment problems and discuss cable television equipment
operations with the customer at front counter

Ability to lift cable equipment to issue to customers (approximately 5lbs per box)

Perform any special tasks requested by management in order to maintain operations or
achieve a specific end to a task.

Maintain cash control of cash drawer

Maintain privacy of customer accounts
Job Specifications:
Education: High School Graduate or GED
Experience: Customer Service, Business Administration, Sales, and Telemarketing
Knowledge:

Excellent verbal communication skills

Money management/counting skills

Expertise in customer problem solving

Meeting customer satisfaction
Working Conditions:
Office Environment; regular business hours except for special requests by management. Smoke
Free Environment.

Rev. 4/23

Other: Successful candidate must pass random drug screenings throughout employment.
Candidate must have reliable transportation to and from work.
Acknowledgment:

The above statements reflect the general details considered necessary to determine the essential

functions of the position identified and shall not be construed as a detailed description of all work

requirements inherent in the position. I may be required to perform additional tasks necessary to

meet the standards of quality and care.

I acknowledge that I have read and understand this position description and have had the

opportunity to ask my supervisor about any points I needed help understanding. Therefore, I

hereby state that I can perform the essential functions of this position with or without reasonable

accommodation.

HOPE CABLE TV IS AN EQUAL OPPORTUNITY EMPLOYER.
HOPE CABLE TV DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION, NATIONAL

ORIGIN, AGE OR GENDER. APPLICANTS MAY NOTIFY THE EEOC, FCC, OR OTHER

APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN DISCRIMINATED AGAINST.

Apply online at the link below:
https://jobs.wehco.com/application/cable/

Excellent Compensation Benefits Are Provided

• Competitive wage

• Relocation assistance

• Supplemental benefits available

• Medical insurance offered

• Paid sick and vacation

• One week of vacation after initial 6 months

• Paid holidays

• Paid personal day and floating holiday

• Paid parental leave

• Life and disability insurance coverage

• 401K matching contribution by the company

• Profit sharing

• Take-home company vehicle provided

• Company-provided cell phone

• NCTI Educational Training Reimbursement Program

• Employee Assistance Program

Rev. 4/23

Rev. 4/23