44 Technical Support Specialist Jobs in Richmond, VA
honeywell2-pilot is Hiring a Technical Support Specialist Near Richmond, VA
Honeywell is charging into the Industrial IoT revolution with theestablishment of Honeywell Connected Enterprise (HCE), building on our heritageof invention and deep, on-the-ground industry expertise. HCE is the leadingindustrial disruptor, building and connecting software solutions to streamlineand centralize the assets, people and processes that help our customers makesmarter, more accurate business decisions. Moving at the speed of software, weare creating, innovating and delivering solutions fast, challenging the waythings have always been done, piloting new ways for all of us to work, andexpecting our successes to set new standards for our customers and forHoneywell.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions. Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manor.
- Follow up to ensure issue resolution and customer satisfaction. Perform root cause analysis on support incidents. Identify and document issues and trends. Apply software maintenance releases and updates for customers via remote access.
- Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design.
- Create, edit and review technical documentation for new releases and new products. Create and review knowledgebase content.
Job Summary
Full Time
$93k-117k (estimate)
12/14/2023
06/15/2024
The job skills required for Technical Support Specialist include Technical Support, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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