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HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $8 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Our Fraud team provides behind the scenes, world class customer support, while performing all aspects of fraud monitoring and investigations. The team works diligently monitoring accounts and transactions to keep fraud and nefarious behavior off the platform, ensuring all members have the most secure and confident experience using HoneyBook’s financial products. You will lead a small, rapidly growing team where your fraud intuition, feedback, and customer advocacy will be used to shape the team and make an impact at the company and for our members.
This role will work hybrid in our SF Headquarters, currently targeting Wednesdays and Thursdays in-office.
Here are a few of the things you will do:
Here is what we’re looking for in a candidate:
Here is what is needed:
The good stuff:
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.
Full Time
Consumer Services
$123k-147k (estimate)
06/11/2023
04/25/2024
honeybook.com
SAN FRANCISCO, CA
50 - 100
2015
Private
MARK MCBRIDE
$10M - $50M
Consumer Services
HoneyBook is a California-based financial management platform to manages clients, projects and contracts for small businesses, entrepreneurs and freelancers.