Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Utilize phone systems and hotel management software effectively

Requirements:
- Previous experience in the hospitality industry preferred
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and hotel management software
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Knowledge of guest relations principles and practices
- Fluency in multiple languages is a plus

Note: All positions must be paid including internship positions.

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Houston, TX 77084 (Required)

Work Location: In person