We are looking for a ROCKSTAR Front Desk Agent or Guest Services Rep to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Welcoming guests and getting them checked into their rooms
• Responding to guests' requests
• Doing some light cleaning
• Coordinating with other hotel workers to handle necessary end-of-day tasks.
• Accounting duties include taking payments, reconciling accounts, preparing bills and balancing the front desk's cash drawer.
• You can expect to spend your shift standing at the front desk, walking around to rooms and sometimes lifting items.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OnQ PM
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person