42 customer service representative Jobs in denton, tx
ESAB Group, Inc. is Hiring a Customer Care Representative Near Denton, TX
The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CCA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.
**Responsibilities**
* Maintain strong and positive relationships with existing customers through effective problem resolution and efficient service delivery
* Review customer requests for special and tested orders. Must be able to understand customer specifications and requirements for military and nuclear quotes/orders
* Review government contracts and ensure that the orders are aligned with the customer's expectations
* Analyze previous test data to determine if new requests can be filled
* Must be able to access internet to pull customer specifications from their websites when required
* Nurture positive relationships and be able to communicate with the Quality Assurance, R&D, Production Scheduling, and Outside Sales groups to manage the accounts
* Be able to relate information and communicate effectively with the end user
* Will need to determine which tests are required and calculate test charges accordingly
* Process quotes in SAP referencing customer specifications, product / part number, assign minimum order requirements when necessary, include test charges and special notes, showing all exceptions if necessary
* Must be able to anticipate future releases with some accounts, base best guess dates on history
* Run weekly reports and update dates on items not released so they do not show up as past due
* Be able to manage Consignment Accounts and offsite inventory located at various customer locations Responsible for invoicing weekly/monthly, as required by each account
* Retrieve certifications from all available sites, including ECS and Korea.
* Maintains in-depth working knowledge of systems and processes
* Demonstrates attentiveness, responsiveness and a sense of urgency when dealing with customers
* Provides timely feedback to Customer Care Management Team regarding escalations, service failures or customer concerns
* Ensure all processes in department comply with ISO 9001 standards or policies
**Basic Qualifications**
* 5 years of Customer Service experience
* Demonstrated phone handling skills to include cold and warm calls
* Demonstrates responsiveness and sense of urgency when dealing with customers
* Must be able to work assigned shift (M-F between 7:00am to 6:00pm)
* Basic understanding of mathematical concepts related to customer inventory, pricing, and credits
**Desired Skills**
* Bachelor's Degree in Business Administration or a related field preferred
* Able to understand confidential/NIST requirements
* Experience in reviewing, understanding customer specifications and requirements (Military, Nuclear, customer specific) and coordination with Quality and R &D department.
* Strong organization and time management skills
* Proficient in MS Office programs with a strong emphasis on Excel
* Aptitude to learn new skills and software systems
* Customer Service experience in a manufacturing/industrial environment is a plus
* Preferred experience using SAP & CRM systems
* Experience with Cisco phone systems is a plus
* Multi-task and decisively prioritize shifting priorities under tight deadlines
* Ability to work independently with minimal supervision and works well as part of a team
* Proven ability to manage conflict and deescalate
* Excellent verbal and written communication skills
* Active listening and strong interpersonal skills
* Able to develop and maintain effective working relationships with customers in a dynamic and fast paced environment
*The ESAB Group Inc. is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Candidate must be legally authorized to work in the U.S.*
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Job Summary
Full Time
$52k-67k (estimate)
05/04/2024
05/20/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
