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Salary Range :
$59,200.00 - $94,700.00
Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards. )
Posting Date : April 5, 2024
April 5, 2024
Benefits worth writing home about :
EO / AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
Job Description Summary :
POSITION SUMMARY : The primary responsibility of the Branch Manager is to maximize the profitability of the branch and to lead the branch team in creating a culture of excellence in service and operations.
Profitability is achieved through customer acquisition, retention and referrals to business partners. This position develops and executes a strategic plan that includes sales production, marketing and community involvement along with staff coaching and development.
The Branch Manager actively makes outside sales calls that are results oriented. Effectively manages and grows a book of business, takes a leadership role within the community including sponsorship of and participation in community events.
This position is responsible for the branch budget, operations, audits, compliance, security and safety. The Branch Manager will build, lead and develop their branch team so that our clients will know HomeStreet as the trusted provider and preferred source of financial services.
Job Details :
ESSENTIAL FUNCTIONS :
Sales Leadership
Develop and execute integrated sales, relationship and community strategies that are aligned with the branch’s business plan and that grow the customer base.
Strategies include but are not limited to cold / appointment calls, outbound telephone calls, in person meetings, business networking and participation in branch and community events.
May conduct educational seminars.
Customer Service / Retention Activities
Creates a warm, welcoming and friendly experience for all customers and employees. Models exemplary customer service qualities demonstrating a positive, can-do attitude and customer first culture.
Responsible for overseeing efficient lobby management and in building a trusting, seamless and superior branch experience for customers.
Serves as a resource for complex account servicing needs.
Management Activities
Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service.
Quickly resolves issues of non-performance including termination in accordance with HomeStreet’s policies and procedures.
Operational Activities
May support staff with risk assessment decisions and determine rejects / returns utilizing defined approval authority.
Community Relations Activities
Develop and implement a community relations plan in partnership with the Community Relations and Marketing Departments.
Emphasis will be on leadership opportunities with CRA focused organizations.
Work with the Marketing Department to plan and coordinate branch events.
QUALIFICATIONS :
Ability to identify client needs, present banking solutions and bank products. Proven ability to retain existing customers and develop new customer relationships.
Area :
Retail Banking (Sales)
Last updated : 2024-05-20
Full Time
$66k-82k (estimate)
05/22/2024
06/14/2024
homestreet.com
Seattle, WA
1,000 - 3,000
The job skills required for Retail branch manager include Leadership, Customer Service, Coaching, Branch Operations, Business Development, Sales Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail branch manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail branch manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail branch manager positions, which can be used as a reference in future career path planning. As a Retail branch manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail branch manager. You can explore the career advancement for a Retail branch manager below and select your interested title to get hiring information.