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Homemakers Furniture
Urbandale, IA | Full Time
$35k-45k (estimate)
2 Months Ago
Greeter and Contact Center Specialist
$35k-45k (estimate)
Full Time | Retail 2 Months Ago
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Homemakers Furniture is Hiring a Remote Greeter and Contact Center Specialist

Greeter and Call Center Hybrid Specialist
Pay: $17 per hour
Schedule: Varies during store hours - Will include weekends in regular schedule

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. You'll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.
Here is just some of what we have to offer our full-time employees:

  • Medical, dental, and vision insurance
  • Pre-tax health and dependent care accounts
  • Company-paid life insurance
  • 401(k) with company match
  • Profit sharing
  • Short-term disability
  • Employee assistance program
  • Employee discounts (including Nebraska Furniture Mart)
  • Paid time off
  • Paid holidays
  • Closed most major holidays
  • Advancement opportunities

Position Description
This position is a hybrid role between our Greeter and Contact Center Representative. The employee will work as a Greeter during peak traffic hours and will work in the Contact Center for remaining time.
Greeter Position Duties

  • Work independently to greet customers face to face in a retail environment.
  • Welcome customers and confidently promote Homemakers non-commission shopping experience with customers.
  • Answer inquiries & assist with problem solving for customers.
  • Direct customers on where to find products throughout the store.
  • Provide basic product knowledge to customers.
  • Connect sales team members with customers who may need their help.

Contact Center Representative Duties

  • Answer calls and return messages from customers checking the status of their online orders
  • Utilize internal resources to gather requested information or to find a solution/response for the customer.
  • Quote shipment prices. Enter and set up shipments and deliveries.
  • Invite the customer to place an order if interest is shown on specific products
  • Improve product knowledge by studying product information.
  • Navigate homemakers.com to direct customer to information they may be seeking
  • Manage multiple chat sessions at one time
  • Assist in processing service e-mails

Job Type: Full-time

Pay: $17.00 per hour

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$35k-45k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

05/27/2024

WEBSITE

homemakersfurniture.com

HEADQUARTERS

Urbandale, IA

SIZE

<25

INDUSTRY

Retail

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