Homemakers Furniture is Hiring a Greeter and Contact Center Specialist Near Urbandale, IA
Greeter and Contact Center Specialist (Full Time) Department: Front Office Greeter and Call Center Hybrid Specialist Pay: $17 per hour Schedule: Varies during store hours - Will include weekends in regular schedule When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. You'll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package. Here is just some of what we have to offer our full-time employees:
Position Description This position is a hybrid role between our Greeter and Contact Center Representative.The employee will work as a Greeter during peak traffic hours and will work in the Contact Center for remaining time. Greeter Position Duties
Work independently to greet customers face to face in a retail environment.
Welcome customers and confidently promote Homemakers non-commission shopping experience with customers.
Answer inquiries & assist with problem solving for customers.
Direct customers on where to find products throughout the store.
Provide basic product knowledge to customers.
Connect sales team members with customers who may need their help.
Contact Center Representative Duties
Answer calls and return messages from customers checking the status of their online orders
Utilize internal resources to gather requested information or to find a solution/response for the customer.
Quote shipment prices. Enter and set up shipments and deliveries.
Invite the customer to place an order if interest is shown on specific products
Improve product knowledge by studying product information.
Navigate homemakers.com to direct customer to information they may be seeking