Homefull Job Description
Case Manager
Title: Case Manager
Dept: Services
Reports to: Case Manager Supervisor
Job summary
Primary responsibility of a Case Manager is coordinating all aspects of client care, support, and case plans to assist clients in obtaining/maintaining housing stability, preventing recidivism of homelessness, and improving overall independent living skills and quality of life. The Case Manager serves as an integral member of a multi-disciplinary, housing-focused service team.
Summary of essential job functions
The Case Manager will be responsible for:
o Providing support services to individuals and families that are active in a Homefull Shelter, Housing, or Prevention program (prevention, shelter rapid rehousing, permanent supportive housing);
o Working with assigned caseload on developing and working toward individualized service plans (ISPs, aka Case Plans) that include housing stability in addition to other goals related to stabilizing a household’s housing, food access, and income;
o Completing high quality clinical documentation at the time of services, as part of Collaborative Documentation efforts when possible;
o Maintaining client case records according to agency policies and procedures and HMIS policies and procedures and responding to any identified deficiencies on quality assurance chart reviews;
o Contributing to performance outcomes including frequency of client contacts, provision of mental health support, housing stability, increasing income, obtaining/maintaining benefits, and recidivism;
o Conducting the above work via home visits, meeting clients at community locations as needed, transporting clients to appointments, meeting in offices for site-based
programs, and conducting telehealth as consented to by clients and appropriate for client need;
o Submitting reports and responding to information requests as needed;
o Meeting general productivity and CPST productivity goals based on assigned caseload;
o Participating in ongoing education and training to develop professional skills, achieve QMHS status via Homefull training, and maintain licensure (if applicable);
o Completing CPST documentation and billing spreadsheets following guidelines;
o Maintaining high standard of client care, contributing to an environment where all clients are treated with dignity and respect;
o Maintaining Homefull’s code of conduct and follow all confidentiality guidelines;
o Valuing and demonstrating a commitment to diversity, equity, and inclusion;
o Participating in Homefull’s activities and contribute to a positive, safe, and healthy work environment;
o Completing other duties as assigned that contribute overall to the success of Homefull and the clients it serves.
Minimum requirements
Bachelor’s degree in social work, counseling, psychology, or related field required. Experience/knowledge of homelessness and/or marginalized communities preferred.
Abilities required
Computer skills including general typing and using Word, Excel, and Outlook.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All personnel may also be required to work outside of normal business hours from time to time, as needed.