Home2 Suites by Hilton - Guest Service Representative/Front Desk Agent

Work Where You Feel Valued!

Join a team where everyone matters and we work together to get the job done!

Positions Starting at $18

Home2 Suites is looking for a professional Guest Service Representative. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire family of hotel employees.

Guest Service Representative (GSR) Job Overview

GSRs perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, GSRs contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Primary Responsibilities

Attending to guest registration, room assignments, and special requests.

Take, modify, and update room reservations.

Accurately record and process guest charges, credits, and payments.

Protect and securely handle all guest information.

Assist and respond to all guest inquiries in person, phone, or email as appropriate.

Find the win-win when resolving guest concerns or complaints.

Deliver the Brand and Company promises.

Qualifications

Must have a professional, warm, and approachable disposition.

Fluently read, write, and speak English.

Demonstrated ability to remain level-headed in hectic and tense situations.

Supervisory Responsibilities

No supervisory responsibilities required for this job.

Work Environment

This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.

Mental Demands

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must have mathematical ability and mental alertness. Ability to manage stress during hectic and tense situations.

Required Education & Experience

High school diploma or equivalent

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

FLSA Classification: Non-Exempt (Hourly)
Directly Reports to: Guest Service/Front Office Manager or Assistant General Manager

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