Noble Senior Care d/b/a Home Instead

Objective:

The Human Resources Assistant is expected to perform a variety of duties for the recruitment of CAREProfessionals^SM. The Human Resources Assistant is expected work under the direct supervision of the Recruitment and Retention Coordinator to recruit, screen, hire, train, and engage a staff of CAREProfessionals in order to provide the highest quality service to our clients.

Primary Responsibilities:

• Reflect the core values of Noble Senior Care LLC, (d.b.a. an independently owned and operated Home Instead franchise).
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREProfessionals.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREProfessional orientation and all training including training required to meet Home Instead^® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 CAREProfessional needs to promote CAREProfessional retention and satisfaction.
• Schedule and conduct CAREProfessional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
• Work in partnership with the Scheduling Department to coordinate CAREProfessional schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREProfessionals activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Evaluate and update all orientation and training materials as needed.
• Plan and successfully execute all CAREProfessional meetings.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.

• Maintain regular attendance at the office to execute job responsibilities.

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREProfessionals, clients, and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• On-Call responsibilities to include weeknights and weekends on a rotation with other admin staff.

Secondary Responsibilities:

• Conduct client/CAREProfessional introductions as needed.
• Perform all other functions deemed necessary.

Education/Experience Requirements:

• High school graduation or the equivalent; Associates degree preferred
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all the functions performed by the CAREProfessional staff

Knowledge, Skills and Abilities:

• Must understand and uphold the policies and procedures established by Noble Senior Care LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREProfessionals, and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills