Job Duties and Responsibilities:

➢ Ensure high occupancy and client retention rates by creating and implementing strategic leasing and resident retention programs.

➢ Continuous improvement of service delivery and customer satisfaction through creation and implementation of processes that are regularly measured and analysis of key performance indicators (e.g. lead follow-ups, response times to prospective residents, closing ratios; renewal retention and maintenance satisfaction).

➢ Manage all elements of the paperless leasing processes, including timely and accurate administration of all leasing activity via One-Site (lease applications, documentation, execution, and administration).

➢ Manage day-to-day operations in the office, including staff scheduling, lease approvals, and performance management.

➢ Hire, manage, develop, and ensure the success of the entire team including business, sales and maintenance staff.

➢ Performs other related duties and assignments as required.

➢ Foster a sales-oriented culture with excellent customer service by developing and training direct reports, providing feedback and opportunities for growth as well as ongoing performance management.

➢ Ensures seamless, consistent communication, collaboration and follow-up efforts with construction, maintenance, design, and resident success teams to effectively and efficiently deliver leased space within required time.

- Tax Credit Certification

➢ Other duties assigned by management.

Requirements/Qualifications:
➢ Bachelor’s Degree or higher in real estate, business, or related field.

➢ Seven (7) plus years of prior professional real estate experience and prior management experience, must have experience managing at least 400 units.

➢ Illinois Leasing License Required.

Holsten Management Corporation is an Equal Opportunity Employer

Job Type: Full-time

Pay: $51,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person