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3 IT Support Specialist Jobs in Gurnee, IL

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Abbott Laboratories Employees Credit Union
Gurnee, IL | Full Time
$73k-90k (estimate)
1 Week Ago
Warren-Newport Public Library
Gurnee, IL | Full Time
$78k-96k (estimate)
1 Week Ago
Patterson Companies
Gurnee, IL | Full Time
$46k-59k (estimate)
2 Months Ago
IT Support Specialist
$73k-90k (estimate)
Full Time | Banking 1 Week Ago
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Abbott Laboratories Employees Credit Union is Hiring an IT Support Specialist Near Gurnee, IL

Summary: Maintains ALEC’s End User hardware and software by utilizing the IT Service Desk. The IT Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC’s Information Systems. The individual will spend most their time actively monitoring the IT Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS:
  • Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the IT Service desk.
  • Performs system access maintenance including setting up user accounts, permissions, and password resets
  • Creates and installs laptop and computer builds
  • Provides support for LAN/WAN/VOIP systems
  • Creates and maintains reports for hardware and software inventories
  • Designs and carries out independent projects as assigned
  • Collaborates with IT Team members to optimize credit union information systems
  • Provides technical support and guidance to end users.
  • Works with Information Security area to harden ALEC’s end user devices including network printers, computers , and audio visual devices
  • Participates in on-call rotation as scheduled and directed by the Manager of IT Infrastructure.
  • Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
  • Creates and maintains area support documentation including procedures.
  • Maintains and support audio visual and phone systems.
  • Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
  • Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
  • Assists in patching applications using service desk software
  • At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters’ service center is open
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or Equivalent (GED)
  • Education Preferred: Associate degree, or working towards one, in a technical or business concentration
  • Experience Required:
    • Two (2) years of experience in a customer service or technical-related position
    • Two (2) years of information technology experience

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$73k-90k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

05/16/2024

WEBSITE

alecu.org

HEADQUARTERS

GURNEE, IL

SIZE

25 - 50

FOUNDED

1990

TYPE

Private

CEO

THOMAS REIMHOLZ

REVENUE

$10M - $50M

INDUSTRY

Banking

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The job skills required for IT Support Specialist include Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

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Some employers may accept IT support specialists without formal education who have computer experience and certification.

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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

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