22 Front Desk Representative (PT) Jobs in Detroit, MI
Hollywood Casino at Greektown is Hiring a Front Desk Representative (PT) Near Detroit, MI
Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.:Responsible for administrative duties of the hotel front desk.
Essential Functions
- Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys
- Ensure guest satisfaction by managing the flow of communication at and around the front desk
- Input information into computer systems (CMP).
- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate
- Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction
- Maintain records of room availability and guest accounts
- Review accounts and charges with guests during the checkout process, which may involve receipt of payments
- Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs
- Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken
- Convey escort instructions to Bell person
- Assist in addressing all guest service needs and resolve any service-related problems or issues
- Other job-related duties as assigned
- Good verbal and written communication skills
- Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
- Ability to operate automated phone systems
- Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in maintaining effective working relationships with staff and guests
- Ability to read, write, and communicate verbally in English
- Ability to perform intermediate math
- Knowledge of appropriate union contracts
- Ability to multi-task
Pay Rate: $17.89 hourly
STAY IN THE GAME. FOLLOW US.:Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY:$17.89
Job Summary
Full Time
$28k-37k (estimate)
05/05/2024
05/20/2024
The following is the career advancement route for Front Desk Representative (PT) positions, which can be used as a reference in future career path planning. As a Front Desk Representative (PT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative (PT). You can explore the career advancement for a Front Desk Representative (PT) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
03/23/2022: Laramie, WY
May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
02/20/2022: Oklahoma City, OK
Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
01/23/2022: Charlotte, NC
Coordinated and organized front desk operations to ensure excellent guest service.
03/04/2022: Muskegon, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
02/24/2022: Bloomington, IN
1+ years of experience as Front Desk Representative or similar role.
02/01/2022: Florence, SC
Proven experience as front desk representative, agent or relevant position.
02/28/2022: Queens Village, NY
Use front desk skills to complete their job efficiently.
03/10/2022: Baton Rouge, LA
With experience in customer service.
02/13/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Front Desk Representative.
