26 Overnight House Manager (Front Desk Agent) Jobs in Detroit, MI
Inn on Ferry Street is Hiring an Overnight House Manager (Front Desk Agent) Near Detroit, MI
Description
THE ROLE
Responsibilities:
- Utilize Life House’s proprietary software to manage internal tasks and guests communication
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
- Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
- Inspect clean rooms in preparation for guest arrival
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
IDEAL CANDIDATE
- Team player, hard worker, multi-tasker and detail oriented
- Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Works cooperatively with others in all situations
REQUIREMENTS & EXPERIENCE
- Experience in guest or customer service
- Must be able and willing to work overnights
- Flexible in schedule and willing to meet the demands of a complex operation
- Familiarity with Apple products and applications (preferred)
- Familiarity with Slack (preferred)
- Ability to lift, pull, and push moderate weight
COMPENSATION & BENEFITS
- Competitive pay
- Generous benefits package
- Holiday Pay
- An environment that encourages initiative and leadership
- Working with highly talented people who are extremely passionate about their craft
- Hotel discount program
About Life Hospitality
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary
$17 - $18 per hour
Job Summary
Full Time
Accommodations
$46k-61k (estimate)
02/01/2024
05/25/2024
innonferrystreet.com
Detroit, MI
<25
Accommodations
Related Companies
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