90 Front Desk Supervisor Jobs in Scottsdale, AZ
Holidayinnclub is Hiring a Front Desk Supervisor Near Scottsdale, AZ
** Front Desk Supervisor**
**Job Category****:** Resort Operations **Requisition Number****:** FRONT006760 Showing 1 location **Job Details**
**Description**
The Front Desk Supervisor will assist in leading the team by creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staffs commitment to maintaining service expectations through observation, communication, and recognition.
ESSENTIAL DUTIES AND TASKS:
* Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards.
* Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, counseling.
* Assist Front Desk Manager in the creation and implementation of action plans to increase departmental scores.
* Assist Front Desk Manager in producing certain management reports on a weekly or monthly basis.
* Other projects as assigned by the General Manager or Front Desk Manager.
**SUPERVISORY RESPONSIBILITIES**
* Observe and provide direct constructive feedback to employees. Displays unique problem solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
* Along with the Front Desk Manager, the Front Desk Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
* Responsible for assisting in training all new team members and certifying them in processes.
**EDUCATION and/or EXPERIENCE**
* High school diploma; college preferred or relevant experience as stated below.
* Previous experience in a Front Office, Reservations, or Customer Service timeshare resort would be ideal; however, experience in a same-sized hotel or resort would be considered.
* All candidates will require orientation to Holiday Inn Club Vacations unique computer system. Subject to candidates level of experience and specific skill level, an outstanding candidate should become quite proficient in 60-90 days.
**QUALIFICATIONS**
* Must have extensive experience working in a property management system environment.
* Must be proficient in working with Microsoft Word and Excel.
* Must have excellent guest and employee relations skills.
* Ideal candidates will have exceptional verbal and written communication skills.
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Job Summary
Full Time
$36k-50k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
