17 Guest Service Agent Jobs in Rochester, NY
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Holiday Inn & Suites is Hiring a Guest Service Agent Near Rochester, NY
The Holiday Inn & Suites Rochester Marketplace is currently seeking a Hospitality Professional to join our team as the Guest Service Agent.
As the Guest Service Agent you will play a crucial role in providing exceptional guest experiences. Your attention to detail, strong communication skills, and ability to multitask will contribute to the overall success of our hotel. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
This is a full-time position which requires open availability including weekends and holidays.
The typical shifts for this position include: 6am-2pm, 2pm-10pm, and 10pm-6am.
The Guest Service Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
Job Duties
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Thank guests with genuine appreciation at the end of each stay
- Register guests in Reservations/PMS and follow proper check-in, check out procedures
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift
- Post charges to individual room or master account
- Manage cash/credit transactions and maintain a personal bank
- Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out
- Develop and maintain positive working relationships with others and support team to reach goals
- Assists others as needed and special projects, as necessary
Requirements
- Strong Guest Service Skills
- Able to work on PMS software.
- Able to communicate effectively with guests, management, and co-workers
- Must be able to stand up to 8 hours at a time
- Weekends/Holidays are a must for availability
- Must have a positive attitude at all times
Apply online or in person today!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Rochester, NY 14623: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
02/28/2024
04/23/2024
histampa.com
Tampa, FL
<25
Accommodations
Related Companies
The job skills required for Guest Service Agent include Guest Service, Communicates Effectively, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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