Primary Objective of Position:

To ensure guest satisfaction by providing efficient service and superior guest relations while increasing sales volume and profitability. To embrace the values of the Company Culture and Guiding Principles.

Responsabilities

. Meets and exceeds the expectations of the guests by providing outstanding guest service in accordance with the hotel’s policies/procedures, and the brand’s standards.

• Visible at the front desk at all times.
• Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers should not be announced.
• Special attention should be paid to guest requests.
• Use guests’ names when communicating with them.
• Provide gracious and efficient telephone service as it relates to general PBX calls.
• Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotels’ guests.
• Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Demonstrates resolve conflicts and negotiate effectively.
• Teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Properly processes guest mail, messages, packages, and wake up calls.
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
• Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
• Completes all duties and prints all reports as specified on the shift checklist.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person