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What’s the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Take pride in your appearance and place as a brand ambassador
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
· Flexibility - weekend and holiday shifts are all part of the job
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Education:
Experience:
Work Location: In person
Full Time | Part Time
Accommodations
$26k-35k (estimate)
03/27/2023
05/09/2024
carpinteriaexpress.com
CARPINTERIA, CA
25 - 50
2000
MICHAEL ENSIGN
<$5M
Accommodations
The job skills required for Front Desk Agent and Night Auditor include Customer Service, Problem Solving, Microsoft Office, Communication Skills, Listening, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent and Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent and Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent and Night Auditor positions, which can be used as a reference in future career path planning. As a Front Desk Agent and Night Auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent and Night Auditor. You can explore the career advancement for a Front Desk Agent and Night Auditor below and select your interested title to get hiring information.