Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous professional manner; following the company standards of friendly hospitality while adhering to guidelines and procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Inspection of rooms and cleanliness standards as well as minute per room as defined by the company.
• Assistance in supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Follow and manage using the Company procedures and policies.
• Must be organized to maintain logs, bibles, checklist, inventories as scheduled.
• Basic computer experience to: pull reports break out house, check house inventory.
• Will be asked to develop management skills: will assist with interviewing, training, coaching, motivating, counseling, discipline, and termination employment. Final decisions in all of these areas made by General Manager.
• Follow and manage using The Company procedures and policies.

Abilities:

• Comply to all brand standards
• Multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Establish and maintain effective working relationships with associates and department heads.

SPECIFIC RESPONSIBILITIES

• Assist in coordinating the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
• Inspect all areas of the hotel: rooms, public space, back of the house, grounds....) to ensure sanitation, brand, all health and safety standards are met.
• Supplies: Maintain responsibility for the necessary items to effectively operate the department. This includes and not limited to guest loaned items (rollaway beds, cribs, microwaves, refrigerators, etc.)
• May assist with monthly inventories, proper ordering, receiving and maintenance of supplies, assist with logging and processing invoices for payment, including coding, filing, and inputting with oversight and final approval by the General Manager.
• Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.
• Vacuums should be emptied and filters maintained daily.
• Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
• Training: Many tools are available for training: new hire, ongoing, brand, vendors...it is your responsibility to present these resources to all staff for continuous education.
• Labor: Assist with scheduling and working within the designated Labor Model.
• Guest: Privacy is an utmost concern.
• Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.
• Other duties as assigned, that the associate is capable of performing.

REQUIREMENTS:

• High school diploma or GED
• Minimum of 2 years Housekeeping experience
• Minimum of 2 years IHG experience *Preferred*
• IHG Training Certifications *Preferred*

WORKING CONDITIONS

Standing, walking for long periods of time while maintaining a friendly professional image. They should be able to develop maintenance staff in the advancement of their careers. At times will have to work shifts and weekends

Job Type: Full-time

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Shift:

• Day shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person