Full Job Description

Job Summary:

The Front Desk Agent is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during each shift worked (1st Shift 7am - 3pm / 2nd shift 3pm - 11pm / 3rd shift 11pm - 7am). Primary responsibilities include: registering guests, making reservations, and preparing daily reports balancing transactions and conducting security walks.

Responsibilities:

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Welcome Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Welcome Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Welcome Hospitality standards.
• Maintain Front Office computer system operation according to Welcome Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Making sure that periodic checks by you of the building and guest corridors are being done to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Welcome Hospitality standards.
• Maintain proper record keeping (i.e. log books etc.) according to Welcome Hospitality standards.
• Be familiar with all Welcome Hospitality's policies and house rules.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Transfer the master or house accounts as necessary.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Welcome Hospitality procedures.
• Deliver all Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room trash left out by guest room or in the hallways.
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required or requested.
• Attend meetings as required by management.
• Perform any other duties as requested by the General Manager or any other member of management.

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Wilson, NC 27893: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person