Overview:Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement:At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture:GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication:GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion:GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits:GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement:While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories:Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Qualifications:

• Preferred experience in roles involving significant resident and community interaction.
• Excellent customer service skills with a friendly demeanor.
• Attention to detail.
• Proactive team player with the initiative to start tasks.
• Strong oral communication skills.
• Ability to multitask effectively in a fast-paced setting.

Educational Requirements:

• High School Diploma required.
• At least 1 year of related experience.

Key Responsibilities:

• Greet visitors, ascertain the purpose of their visit, and direct them accordingly.
• Maintain a log of all calls including caller details and action taken.
• Compile and distribute daily lists of on-site contractors.
• Manage key sign-outs for residents and contractors, ensuring their return.
• Handle mail distribution, file management, and database maintenance.
• Process work orders, issue parking passes, pool passes, and resident parking stickers.
• Organize resale packages and potentially schedule maintenance appointments.
• Order and manage office supplies inventory.

Daily Tasks:

• Restock atrium coffee bar and manage office mail.
• Answer calls promptly, logging and transferring as needed.
• Manage office supplies, placing orders with Staples as required.
• Ensure front desk coverage, using service bell for breaks.
• Maintain inventory for printing supplies and manage the newsletter printing process.
• Register new owners and issue parking passes in compliance with rules.
• Stay updated with association rules and policies, and manage key fobs issuance.
• Operate office equipment and systems (HandyTrac, office phone system) efficiently.
• Contact service providers for equipment maintenance as needed.

Additional Responsibilities:

• Other duties as assigned by the General Manager.

This role requires a versatile individual capable of managing diverse tasks with efficiency and a focus on providing excellent service to residents and guests.