Who We Are:

Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods.

We strive for excellence in everything we do. It’s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone’s day. We are creative-minded people who seek what’s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.

We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares. 

The Opportunity:

We’re looking for a Manager to successfully run the daily operations of the SOUTH PARK and HAVEN locations. In this role, you will oversee all food and beverage operations by leading and delegating within a Lead support team. You’ll build, train, coach, and supervise an exceptional team of baristas, cooks and shift leads. You’ll collaborate with the Management team to define and execute the business strategy and financial targets. You’ll help create a values-driven team environment that brings out the best in your team. Most importantly, you’ll ensure that our team goes above and beyond to make every customer feel welcome and included. 

• Effectively delegate tasks within the Lead Team to efficiently balance workloads and maximize shop success. 
• Oversee adequate order pars, reduce waste and maintain freshness of all food, beverage, floral and retail products. 
• Work with the Leadership team to monitor inventory levels, labor percentages and overall shop profitability. 
• Create, implement and enforce clear health and safety procedures to Health Department Standards including handling facility repairs.
• Maintain product quality and overall Communal brand aesthetic on a grand scale down to the smallest detail.
• Create and post schedules in a timely manner that provides adequate coverage of shop needs and accommodates scheduling limitations whenever possible.
• Actively screen incoming resumes, conduct phone and in-person interviews, schedule shadow shifts to support ongoing staffing demands. 
• Hire new staff, oversee training, support retention, organize routine reviews, and conduct disciplinary actions or dismissals when appropriate. 
• Encourages a healthy work environment with clear expectations, frequent communication, and preventive conflict management.
• Demonstrate strong knowledge of all menu items, offerings, events, changes and expect the same of all staff members. 
• Model and inspire excellent customer service and sales practices at all times.

You are the ideal candidate if you have management experience in the service industry, an entrepreneurial spirit, and a passion for food, beverage and hospitality. At Communal, you will have the opportunity to partner with ownership to scale operations, expand the brand, and build a team that is collaborative and connected.

Why you’re right for this job:

• You have a genuine love for craft coffee and great food and you take pride in serving quality products.
• You’re a proactive self starter, who is excited to help grow a business.
• You are a natural leader with prior success leading teams, motivating others, and co-creating a collaborative and fun work environment.
• You have the ultimate customer service mindset and value making people feel welcome.
• You have the highest of standards for quality for yourself and you bring out the best in others.
• You’re a quick learner with a coachable mindset.
• You love cultivating community, connection and conversation.
• You can remain calm, cool and collected during peak times and under stress.
• You feel comfortable meeting deadlines and seeing projects through.
• You’re able to multi-task and problem solve like a champ.
• You’re willing to adapt, innovate and hustle.

Requirements:

• 2 year minimum of management experience at a high quality, high volume food service or coffee shop with high customer service standards (Wine experience strongly preferred).
• 1 years experience as a barista (strongly preferred).
• A college education (preferred).
• A proven ability to handle fast paced environments while keeping an eye on excellence.
• A Flexible Schedule including early mornings, evenings, weekends, and/or holidays. 
• Excellent communication and coaching skills.

Position Details:

This is a full-time, exempt position. The pay for this position ranges between $67,808-70k depending on experience. Benefits include 40 hour annual sick time, 40 hours annual PTO (after 90 days), Health Benefit plan (after 60 days) and 3% matching retirement (after one year). Candidates must be located in (or willing to relocate to) San Diego County.

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