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If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
General Summary:
The Help Desk Technician I provides phone support for internal and external customers to assist with technical problems and service requests. The individual in this position records problem symptoms and information for escalation of more complex problems to higher level support staff and maintains knowledge of relevant products and service offerings to provide accurate solutions. The Help Desk Technician I also acts as representative of technical services to customers.
Main Responsibilities:
• Provide basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support
• Act as representative of technical services to internal customers
• Support customers on their customer facing portal solutions
• Initiate, escalate or resolve problem tickets and/ or service requests
• Research issues as necessary to find the resolution before dissemination to higher level support
• Troubleshoot and resolve technical problems, escalate to support resources
• Facilitate closure to problem ticket/ service requests while meeting or exceeding defined service level expectations
• Conduct timely problem determination for incidents document resolution and conclusion
• Ensure customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner
• Prioritize issues and address in proper order
• Set up, disable and modify computer users based on profiles as needed
• Perform various projects (write basic script, clean network system, etc.)
Education/Experience/Knowledge:
• High School diploma or equivalent required
• AS preferred in Computer Science or related field
• 1-3 years’ experience in Information Systems
• Must be able to provide clear, concise, information through written and verbal communications
• Experienced in networking, PC's, printers etc.
• Excellent organizational, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
Intern
Retail
$46k-57k (estimate)
05/02/2024
05/24/2024
bdny.com
AUCKLAND, AUCKLAND
25 - 50
2017
NARINDER KAUR
$5M - $10M
Retail
The job skills required for Intern Help Desk Technician include Help Desk, Customer Service, Networking, Computer Science, Verbal Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Intern Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intern Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intern Help Desk Technician positions, which can be used as a reference in future career path planning. As an Intern Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intern Help Desk Technician. You can explore the career advancement for an Intern Help Desk Technician below and select your interested title to get hiring information.